Have a question? View our frequently asked questions below and see if your question has been answered. If not, please feel free to contact us and we will get back to you as soon as possible. Thank you!
Items without the original packaging, receipt, or proper tags, will be charged a 15% restock fee. Due to liability reasons, all purchases of climbing gear, ropes, harnesses, etc., are final. Climbing shoes may be exchanged if not climbed in and with no signs of wear. No returns or exchanges on any food products.
Sale items may be returned within 30 days for refund, exchange, or store credit only. All sales of books and maps are final. Green Sticker clearance items are final sale. Electronics (GPS, watches, etc.) are final sale items unless unopened. All skis, ski boots, bindings, used snowshoes, opened Yakima parts, and boat sales are final sale.
All cash refunds above $50 will be by made via company check mailed within 24 – 48 hours after the return has been processed.
Credit card merchant agreements require that all returns must be credited to the card originally used to purchase the item. We are unable to make exceptions to this merchant agreement requirement.