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FAQ

Have a question? View our frequently asked questions below and see if your question has been answered. If not, please feel free to contact us and we will get back to you as soon as possible. Thank you!
 

Our phone number is 330-655-5444 and our email is info@appalachianoutfitters.com. You can also reach us through our website’s contact form located here.
New merchandise may be returned with original packaging, tags, and sales receipt within 30 days for a refund, exchange, or store credit. Footwear may be worn indoors for 30 days to ensure proper fit. All footwear worn outdoors is non-returnable. All footwear returns must be in the original packaging.

Items without the original packaging, receipt, or proper tags, will be charged a 15% restock fee. Due to liability reasons, all purchases of climbing gear, ropes, harnesses, etc., are final. Climbing shoes may be exchanged if not climbed in and with no signs of wear. No returns or exchanges on any food products.

Sale items may be returned within 30 days for refund, exchange, or store credit only. All sales of books and maps are final. Green Sticker clearance items are final sale. Electronics (GPS, watches, etc.) are final sale items unless unopened. All skis, ski boots, bindings, used snowshoes, opened Yakima parts, and boat sales are final sale.

All cash refunds above $50 will be by made via company check mailed within 24 – 48 hours after the return has been processed.

Credit card merchant agreements require that all returns must be credited to the card originally used to purchase the item. We are unable to make exceptions to this merchant agreement requirement.

In most cases we can special order from brands we carry in our store. All special orders on items we don’t normally stock need to be paid for up front and are final sale. Shipping charges may apply, and we like to check to make sure items are available before placing special orders. Call or email us for more information or to inquire about specific items.
Yes we do! We usually announce classes and events through our email list, Facebook, and our website. Examples of classes and events in the past include: Ladies Night, Wilderness First Aid, Backpacking 101, Map and Compass, and Cold Weather Paddling. Some classes are longer and more involved, and those cost a small fee to attend. Others are free and open to everyone. We’re always adding new ones, and if there are any classes you’d like to see, let us know!
Yes we do. However the advertising of sales and the dates which product can be discounted is strictly controlled by the manufacturers. Twice a year we hold clearance sales at the end of the Fall/Winter & Spring/Summer season. We also have sales on specific items, such as our annual Yakima sale and buy-three-get-one-free sock sales. Sign up for our email list to get notifications about upcoming events.
Yes we do. By adding your name to our computer system when you check out, you accumulate 1% of your purchase total as Bonus Bucks that can be used toward future in-store purchases. We also sometimes do holiday promotions where your Bonus Bucks are doubled.
Yes we do. Gift cards are available for any denomination at the register, or can be purchased over the phone.
Many of the items we stock have manufacturer’s warranties. Some companies work through dealers like us for warranties, and some prefer to deal directly with the customer. If the item was purchased from us and is under warranty, bring it back to us with the receipt and we can either send it back to the company for you or give you the contact info to send it yourself if necessary. If you have questions about a specific item or aren’t sure if the item is under warranty, call us or bring it in and we’ll get you more information.
We’re always interested in hearing from potential employees who are as excited about the outdoors as we are! Either fill out the application on our website or send your resume and a list of your outdoor experience to info@appalachianoutfitters.com. If we think you’d be a good fit, we’ll be in contact with you.
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