At Appalachian Outfitters our staff makes the difference. We offer unbelievable sales support because our staff knows the products and uses them themselves. Our employees are hard-working, dedicated, and committed to the love of the outdoors as much as our customers. They can understand your needs as an outdoorsman from a first-hand perspective.
EDUCATED ADVICEOur staff offers education and advice and is willing to be sure that you as a customer are buying the products that will best serve your needs for your next outing. There is no need to go to a new person in each department and explain again and again what you need and why because our employees are trained in the whole store and can cross departments to be sure that your needs are met in the best possible way with the best products. They can sell you the camping supplies you need, the kayak you want, the backpacks to use, and the clothes and shoes to wear for your trip. Customers return again and again because of our great customer service. We pride ourselves on our knowledgeable staff and their ability to provide quality one on one customer service.
We employ only those people who share a passion for using the gear we sell, and who have years of experience in outdoor activities. Not only do we hire people with outdoor experience, but we also train them to be specialists on the products we carry.
Appalachian Outfitters is more than a job, it’s a lifestyle.
EXTENSIVE TRAININGWithin their first few weeks of employment, all staff members must undergo in-store and online training. They complete general product knowledge modules on a website called 3point5. 3point5 is a training website created to help retail staff increase their knowledge on relating to customer needs and specific products. After completing the general training modules, the staff members then move on to take the training modules for specific manufacturers and products. Manufacturers award discounts on their merchandise to our staff to encourage them to own and use the product themselves.
Additionally, all staff members receive enhanced in-store training on boot and pack fitting. For example, our employees have completed Osprey’s Custom Fit training, and we now qualify as a retailer certified in Osprey Custom Fit.
Here at Appalachian Outfitters our staff is continually learning. In an industry where new technology and products constantly arrive, retailers need to keep their staff well-informed to stay relevant. Our employees undergo regular staff-based clinics on products we carry as well as receiving seasonal new product training from manufacturer representatives. We encourage our employees to get out and learn by experience. All of our staff have previous experience in adventure sports and continue to build on that every year as they go out and try new sports or travel to new places.